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Refund & Returns Policy

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Last Updated: 31/05/2026

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At UK KARAKOU, we take pride in offering carefully curated garments inspired by Algerian heritage. We hope you are delighted with your purchase; however, if you are not completely satisfied, the following policy applies.

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, customers have the right to cancel their order within 14 days of receiving their goods for a full refund.

To exercise this right, you must notify us in writing within 14 days of delivery.

Once cancellation has been confirmed, you have a further 14 days to return the item.

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Return Conditions

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Returned items must:

  • Be unworn, unused, and unwashed

  • Be in their original condition

  • Have all tags, ribbons, packaging, and accessories attached

  • Be free from perfume, makeup, deodorant, stains, alterations, or damage

We reserve the right to reduce a refund where the value of an item has been diminished through handling beyond what would reasonably be permitted in a retail environment.

Non-Returnable Items

The following items cannot be returned unless faulty:

  • Bespoke or made-to-order garments

  • Personalised or customised items

  • Gift cards

  • Earrings or pierced jewellery (for hygiene reasons)

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Faulty or Incorrect Items

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If you receive an item that is faulty, damaged, or incorrect, please contact us within 30 days of delivery.

Under the Consumer Rights Act 2015, you may be entitled to a repair, replacement, or refund where goods are faulty, not as described, or not of satisfactory quality.

Please provide photographs and details of the issue when contacting us.

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Refunds

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Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 14 days of receiving the returned goods or proof of return.

Original delivery charges will be refunded where required by law.

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Return Shipping

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Customers are responsible for return postage costs unless the item is faulty, damaged, or supplied incorrectly.

We recommend using a tracked and insured delivery service, as UK KARAKOU cannot be responsible for returns lost in transit.

 

Contact Us

For all return and refund enquiries, please contact:

Email: info@ukkarakou.co.uk

We aim to respond within 2 business days.

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